steps to have your watch repaired
Step 1 – Print and Fill out our repair form.
Step 2 – Pack your watch with the Citizen watch repair form, in a box with good packaging, and drop it in the mail.
You will receive an email confirming the receipt of your watch in our Citizen watch repair center. The moment we have completed your free estimate, we will reach out to you again with details about your watch repair for approval. No work is done without your approval. Upon approval, your watch will be expertly serviced the same day* and shipped back to you the next business day.
Your Citizen watch repair, Citizen watch movement replacement is guaranteed for one year.
*We stock all common parts for Citizen watch repair, however Citizen crystals and other Citizen watch repair that require special order parts can take up to 30 business days.